Shipping Policy

This Shipping Policy outlines the terms and conditions under which MaJewel ships products to customers. By placing an order on our website, you agree to the terms set forth below.

Shipping Countries

We currently ship to the United States only.

Order Processing and Delivery

  • Order Cutoff Time: 10:00 PM (EST)
  • Order Processing Time: 1-3 business days
  • Shipping Days: Monday – Saturday
  • Estimated Delivery Time: 4-8 business days

Shipping Carriers

We use the following carriers to ensure reliable and timely delivery of your orders:

  • Royal Mail

Shipping Costs

We offer free shipping on all orders, with no minimum order quantity required.

Order Fulfillment & Shipping

At MaJewel, we strive to process and ship your order as quickly as possible. However, please note that during peak periods or due to unforeseen circumstances, shipping delays may occur. We appreciate your patience and understanding.

If you have any concerns regarding the shipping status of your order, please contact our customer service team.

Shipping Delays & Force Majeure

MaJewel is not liable for shipping delays caused by factors beyond our control, including but not limited to:

  • Weather conditions
  • Carrier disruptions
  • Customs delays
  • Natural disasters
  • Strikes or labor disputes

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. MaJewel is not responsible for lost, delayed, or undeliverable packages due to incorrect or incomplete addresses provided at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

Lost or Stolen Packages

MaJewel is not responsible for lost or stolen packages that have been marked as delivered by the carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly.

Customer Support

If you have any questions regarding your order, please contact us:
📧 Email: support@majewel.com
📞 Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM (EST)
⏳ Estimated Response Time: 30 minutes – 24 hours

By placing an order with MaJewel, you acknowledge and accept the terms outlined in this Shipping Policy.